Frequently asked questions

Yes. Cyberwall is a free public safety initiative from Kerala Police — there's no cost, subscription, or app to buy.

Yes. You don't need a strict format. Explain your situation in your own words — in English or Malayalam — and Cyberwall will work out what to verify and how to help.

Websites, SMS, phone numbers, emails, bank details, APK files, and IP addresses — sent as typed text, a screenshot or image, or a voice note.

Cyberwall reads screenshots and transcribes voice notes to understand what you're asking about, then runs the relevant checks. They're used only to generate your assessment, following Kerala Police's data-handling guidelines.

Cyberwall analyzes what you send using its verification engine, then replies with a Trust Score, a clear explanation of what it found, and recommended next steps.

Every response backed by a relevant analysis includes a Trust Score out of 100, so you have a single, unambiguous number to act on — alongside the plain-language explanation.

Cyberwall processes what you send to generate a result. Data retention follows Kerala Police guidelines intended to protect user privacy, with aggregate trend analysis only. Final data retention policy is pending.

No. Cyberwall provides advisory risk assessments only — it is not a legal determination.

Yes. While it runs 35+ automated verification checks, no automated system is 100% accurate. Always exercise independent judgment alongside Cyberwall's assessment.

Stop any further payments, call the national cybercrime helpline 1930 immediately, and report the incident as soon as possible at cybercrime.gov.in. The sooner you report, the higher your chances of recovery.